Local agent recognised for customer service
At the highly competitive Ray White South Australia and Northern Territory annual awards, local agent, Greg Cram of Ray White Berri Barmera Loxton Waikerie, was recognised for excellence in customer service both for SA/NT and Internationally with Ray White Australia and New Zealand.
Acknowledging a commitment to his clients, Mr. Cram was the recipient of the coveted Customer Satisfaction Award.
“A commitment to a superior customer experience is embedded within the Ray White Berri and Waikerie culture. We have a customer satisfaction programme to make sure that we’re providing an unrivalled service and this is just part of our strategy to ensure we can be proud of every transaction.
“It is a huge honour to be recognised – customer service truly is the most important part of what we do.”
The Net Promoter Score forms the basis of Ray White’s Customer Satisfaction Program and is an internationally recognised customer loyalty metric. Designed to drive growth and increase business value, NPS ratings are generated through using customer feedback and range from negative 100 to positive 100.
Mr. Cram’s NPS ranking sits at positive 91, one of the highest individual scores in the Group.
Ray White Group director, Dan White, said the award illustrated the energy within the Group.
“It fills me with immense pride every year when our state awards are announced and our people are recognised – to see so many individuals performing so well within the group can be put down to hard work and dedication.
“So many of our members are achieving great things. Their commitment to their clients is what delivers such impressive results for our group overall,” Mr White said.
Elite performance for 2017
Congratulations also to Greg for being recognised amongst the Group as one of their leading performers – Elite 2017. Greg Says ” It’s a wonderful feeling getting to an Elite level because it means that during that year, we have managed to help many Riverlanders resettle into the home of their dreams, or relocate to a different lifestyle. Real Estate is about building relationships, gaining the trust of my clients who then allowing me the pleasure of working for them. I have an extradordinary team in Administration, Sales and Property Management who work outstandingly together. This Years Elite, I dedicate to my awesome Team. This level is not reached alone, but with the support and dedication of my fabulous “Work Family”. I Love what I do and I enjoy the journey I take with my clients.